Donor Privacy Policy

Adapted from CARE Australia Privacy Policy & Collection Statement

Our supporters’ privacy is important to us, and we want to ensure that we’re as transparent as possible in informing all our supporters how we capture data, store it, and use it.

Youth Opportunities is committed to protecting and securing the privacy and confidentiality of our supporters’ personal information.

Youth Opportunities is bound by the Privacy Act 1988 (Cth) and the privacy provisions of other applicable legislation. In particular, Youth Opportunities must adhere to the Australian Privacy Principles in relation to collecting, holding, disclosing, securing and allowing access to the personal information of our donors.

This privacy policy provides information about how we manage the personal information we collect, hold, use and disclose.

Personal Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether the information or opinion is recorded in a material form or not.

The kinds of personal information collected by Youth Opportunities may (but does not always) include:

• The names, contact information (e.g. mailing address, phone number and email address), date of birth, gender, and financial information of our donors (e.g. bank account or credit card details).
• Details of donors’ donation history, emails, letters and other interactions with Youth Opportunities.
• A donor’s employer details in regards to workplace or corporate giving.
• The names and addresses of persons who subscribe to our emails or graduation invites.

We may also collect and hold sensitive information of our staff, Board members and volunteers or prospective staff and volunteers, including completed police checks and first aid training.
We use third parties to fundraise on our behalf. These third parties will also collect your personal information directly from you when you provide it through our website. Third-party organisations based in Australia are also bound by the Privacy Act and Australian Privacy Principles. We cannot share your information with anyone outside our organisation or our affiliated third parties.

Donors can remain anonymous or use a pseudonym when contacting us to make a donation. We will respect anonymity. If a donor chooses not to provide us with their personal information, we may not, for example, be able to provide you with an official tax-deductible receipt.

How We Store Personal Information

Youth Opportunities understands the importance of protecting the personal information of our supporters from misuse, loss or unauthorised access or use and will take all reasonable steps to ensure that our donor’s personal information is secure.

Youth Opportunities holds our donors’ personal information securely through physical and electronic means. We have restricted physical access to our offices, with information held primarily on our secure online shared file system and Customer Relationship Management system (CRM). We protect personal and financial information provided to us over the Internet and secure online payment systems, and our IT system is secured with a firewall and anti-virus scanners. The information stored in our secure CRM and only authorized staff have access to your information and only when it is required.

How We Use Personal Information

We use personal information to carry out our charitable, aid and related activities. For example, we use your personal information to:

• Process any donations you may send to us
• Send to you information about Youth Opportunities including newsletters, appeals, and graduation invitations
• Update you if we have information that may affect your support
• Confirm who you are when you contact us
• Keep you informed about our work including by mail or email
• Respond to your questions, comments, compliments or complaints
• Circulating surveys to improve our services
• Analyse donor activity in order to improve our effectiveness
• Report on our activities including producing our Annual Report

Youth Opportunities relies on the generosity of the community to deliver personal leadership programs to young people experiencing disadvantage or adversity.

Opting Out

Donors can choose to opt out of communications they are currently receiving by using any of the clear links provided in all our digital communication, or by emailing youth@youthopps.com.au

Disclosing Your Information

Youth Opportunities respects that who we share your information with is important to you. In no instances do we sell your information onto other third parties. We will only use and disclose your personal information in accordance with the Privacy Act and the Australian Privacy Principles. This may include where use or disclosure is required by law, or for the purpose for which it was collected or related purposes that you would reasonably expect Youth Opportunities to use or disclose that personal information.

Youth Opportunities will not disclose information about you to any other individuals or organisations apart from with our own hired contractors that we may engage on a confidential basis to help fulfil our fundraising activities. These individuals or organisations are also bound by the Australian Privacy Principles.

For any other circumstances where we need to disclose your personal information, we will expressly inform you of the disclosure and obtain your consent.

Help Us Keep Your Information Accurate

Youth Opportunities aims to ensure that the personal information we hold about our donors is accurate, complete, up-to-date and not misleading. However, the accuracy of this information is largely dependent on the information that you provide to us. Please contact us if you are aware of any changes required to your personal information.

Even if you don’t contact us, if we are satisfied that, having regard to the reasons for which we hold your personal information, that personal information is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.

You Can Access Your Information

You have a right to access, update and correct personal information that Youth Opportunities holds about you. Requests for access to personal information should be made by emailing youth@youthopps.com.au

Before providing access to or correcting your personal information, we may also require you to verify your identity. In the unlikely event that we are unable to provide you with access to your personal information, we will provide you with written reasons for denying access.