Youth Opportunities respects and is committed to protecting the privacy of the people whose personal information it collects. We collect personal information about individuals who are employed by us, our donors, our volunteers, other supporters, consultants, service providers and delivery partners, as well as participants of our personal leadership programs and the people who support the participants.
Whenever we collect personal information, we will identify ourselves as Youth Opportunities and ensure people are aware of why we are collecting personal information and how we plan to use it.
The type of personal information Youth Opportunities usually collects and holds includes names, addresses, telephone numbers, email addresses, dates of birth, financial records, records of previous support and donations, records of orders and other information such as health-related information pertaining to our personal leadership program delivery. This information may be collected via our website, in person as well as other sources.
We collect, use and disclose our stakeholders’ personal information to carry out the functions and activities of Youth Opportunities including: to process donations, comply with our legal obligations, recruit, train and manage our team members, maintain and update our records and help us manage and provide our services. We may also use information to ask for support and to keep people informed about the ways in which our donors and supporters help us to make a difference to the lives of young people or to market our programs and services. People have the right to opt out of any communications from Youth Opportunities. This will not stop them receiving receipts and other transactional communications as required by law.
We may use and disclose people’s information in connection with marketing and fundraising campaigns. We may provide marketing communications to stakeholders on an ongoing basis by telephone, electronic messages (e.g., email), online (including websites and mobile apps) and other means, unless they opt out or we are subject to legal restrictions. These may include communications relating to Youth Opportunities and our programs, campaign and promotional messages, event invitations, fundraising opportunities, and newsletters. Youth Opportunities also sends transactional communications which include but are not limited to: Donation & Tax Receipts, forgotten password e-mails, event sign up confirmation and confirmations from web forms. To opt-out of receiving Youth Opportunities marketing communications people can:
When a candidate applies for a position at Youth Opportunities, we collect the following information:
As part of our due diligence, we may check any information provided with a third party as relevant to the application. Our recruitment process also requires we conduct two reference checks. Youth Opportunities may also collect personal and sensitive information relevant to the role including (headshot) photographs for identification purposes.
Youth Opportunities regards the security of personal information as a priority and takes several precautions to protect people’s personal information from loss, misuse, unauthorised access, modification or disclosure. Specific security precautions are in place for processing online payments. However, the Internet is not a secure environment and although all care is taken, we cannot guarantee the security of information people provide to us via electronic means.
If people become aware of any inaccuracy in the personal information we hold about themselves, they are encouraged to contact the Privacy Officer so we can update any personal information we hold.
Youth Opportunities will, on reasonable request, provide an individual access to the information we hold about them. Please contact our Privacy Officer in writing to request this information, verifying their identity and specifying what information they require. In some circumstances, we may deny a request for access. If we do this, we will tell the individual why.
Where it is lawful and practicable, we will allow individuals to deal with us on an anonymous basis. For example, if we receive a telephone enquiry, we will not require that the enquirer gives us their name, although depending on the nature of the enquiry, we may not be able to answer it unless they do.
We can also accept gifts and other forms of support anonymously. However, provisions contained in taxation legislation require Youth Opportunities to collect the name of the donor if the donor requires a tax-deductible receipt.
Youth Opportunities’ reputation and goodwill is extremely important. Permission to use images featured on this website has only been given to Youth Opportunities and therefore should not be downloaded or used in any way by a third party without consent.
For information on obtaining permission for an image, please email firstname.lastname@example.org or call 08 8240 3133.
If you have any questions about privacy-related issues you wish to lodge a complaint about a breach of this policy or other privacy matter you do not wish to be contacted by us to ask for your support, please contact us by clicking here; alternatively, our postal address is below.
Privacy Officer, Youth Opportunities Australia Ltd., Kaurna Country, 35a Oaklands Road, Somerton Park, South Australia 5044.
We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and deal with your issue. We will keep records of your request and any resolution.
For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
This agreement has been prepared for the purpose of clearly communicating how your personal information is collected, stored, and used, as well as acceptable use of the site by the user refund policy.
These Terms and Conditions of site use constitute the entire agreement between Youth Opportunities and the user and include the use of the Thrive site and coaching sessions.
Youth Opportunities requires all users of its ICT and resources and systems to do so in a legal, ethical, and responsible manner. Use of these systems is subject to the full range of State and Federal laws that apply to communications and to the use of computers, as well as any other relevant laws. This includes but is not limited to copyright, intellectual property, breach of confidence, defamation, privacy, contempt of court, harassment, vilification and anti-discrimination legislation, the creation of contractual obligations, and civil and criminal laws.
The Youth Opportunities and Thrive site and coaching sessions contain a variety of material which is protected by intellectual property laws, including copyright. You may only copy and use material on the Youth Opportunities site, Thrive site and from the coaching sessions for your own personal and private use, and provided that textual and graphical content are not altered and that the context and source are acknowledged.
Personal Information such as your name, address, contact details, date of birth and personal goals can be collected via numerous means, including when you purchase the program, complete an online form, phone call, coaching sessions, the Thrive site, and other electronic means such as email.
Youth Opportunities only collects information about you that is lawfully and reasonably required for you to undertake the Thrive Personal Leadership Program.
Your payment details are not stored by Youth Opportunities and are processed through a PCI DSS (Payment Card Industry Data Security Standard) compliant payment gateway.
Youth Opportunities collects, stores, and uses personal information only for the purpose you have given the information for unless one of the following applies:
Any individual-level data generated and stored will only be used in high-level aggregate and de-identified form for the purposes of statistical analysis, evaluation, reporting and promotional use. Any data that can identify individuals will not be used without the written consent of the owner which sits outside of this agreement.
Youth Opportunities employees and volunteers are required to respect the confidential nature of personal information and comply with this policy and privacy laws.
We will take all reasonable security measures to protect your personal information from unauthorised access, misuse, or disclosure. The information supplied by users will be only used for, the administration of courses; to maintain proper records; and, to deliver services reasonably expected of an education provider.
While we will take every precaution to protect the security and privacy of its users’ ICT accounts and the information stored within its accounts and systems, users should be aware that Commonwealth, State and Territory legislative and other requirements require retention and inspection of some electronic files and communications held on our systems.
Users are responsible for keeping their login information and passwords up to date and confidential. Users may not share their login details or password with any other person.
You may at any time request access to all your information that is in Youth Opportunities’ possession and you are welcome to request access to your records by emailing email@example.com
If you have any questions about these terms and conditions, please contact us on 8240 3133 or firstname.lastname@example.org
Youth Opportunities complies with Australian Consumer Law regarding refunds. We are not required to provide a refund if you change your mind about the course that you, or someone acting on your behalf, chose to enroll into.
However, while course fees are non-refundable or transferrable, participants may have extenuating circumstances that prevent them from undertaking their course. Where evidence can be successfully provided to support individual circumstances, course fees can be deferred and transferred to another available program.
If you are having difficulties completing your course by the enrolment expiry date, an extension can be applied for.
We adhere to all relevant fair-trading laws, policies and practices. Find out more at www.accc.gov.au.
By donating to our appeals, you are agreeing to our terms and conditions including our refund policy. Please review the following prior to making your donation.
Once you have made your selection you will be guided through the payment process. The method of payment on our website is by credit card. We do not capture or store your credit card details, only the authority from our bank that your credit card payment has been approved.
If you are donating to Youth Opportunities monthly, your credit card details are stored by our payment processor in accordance with payment card industry standards.
We accept Visa and Mastercard via a secure payments system through third party payment processors – for donations this is via Stripe, and for all other transactions via e-way.
Donations can be made by electronic funds transfer. Please use the following details with your initials and surname or organisation name as the reference:
Westpac BSB: 035-031 ACC: 145 712
All transactions are processed in Australian dollars.
We will issue a receipt with a copy of the payment information received from our Bank for each order or donation. Donations of $2 and more are tax deductible.
A refund may be available if you make an error in your donation. Any refunds will be made by credit to the card used for the original purchase or donation. If you make an error please, email email@example.com or call 08 8240 3133 as soon as possible. Donations cannot be cancelled if we have already notified a third party of its receipt.
Youth Opportunities Australia Ltd., Kaurna Country, 35a Oaklands Road, Somerton Park, South Australia 5044
Email: firstname.lastname@example.org ABN: 84 615 401 812
Please contact Youth Opportunities on 08 8240 3133 or email email@example.com
We are a business located in Australia and registered under Australian law.
To submit a general enquiry please email firstname.lastname@example.org